Consumer Affairs


Click here to view/download Consumer Advice leaflets from the Norfolk County Council website


Bogus Children's Charity

Norfolk Trading Standards have been made aware of a number of complaints received by Suffolk Trading Standards concerning the validity of flyers posted through their doors asking for donated items including clothing, bedding and cosmetics 

The company, who go by the name of 'Sanita & Partner Limited', are alleging to be a registered commercial company in England. However, all limited companies in England, Northern Ireland and Scotland are registered at Companies House, an Executive Agency of the Department for Business, Innovation and Skills (BIS), and 'Sanita & Partner Limited' does not appear on their website.

The company's details also fail to appear on the Charity Commission website, which is in direct breach of the regulations that Trading Standards enforce. The direct website address for the company which features on the flyer itself also does not exist.

If you receive a charity bag/flyer and you want to find out if it is genuine you can:

- Check for the organisation's full name, address and registration number on the bag. Fake charity bags often do not give any information or contact details.
 

- If the bag has a phone number check if it is real, fake bags often just give mobile phone numbers or numbers that don't work at all.
 

- If a charity number is given visit the Charity Commission website to check if this number is genuine.
 

- If a company registration number is given visit the Companies House website to check if it is genuine

- Do you recognise the charity name? Does it give a website, if so go on-line and check the site or what others are saying on the internet about the charity in question?
 

If you are still not sure that the bag is from a recognised charity but you have items to donate you can either:

- Take your items directly to a charity shop near you
 

-Contact a charity that you wish to support in advance and see what type of goods they will accept and how to donate these
 

If you think a charity bag you have received is a fake you can report this to Consumer Direct on 08454 04 05 06 or via their online form (link below) or to Action Fraud via their online fraud reporting tool (link below) or on 0300 123 2040.

Consumer Direct -
 http://www.direct.gov.uk/en/Diol1/DoItOnline/DG_195913
Action Fraud -
 https://reportfraud.actionfraud.org.uk/fraudreport/

 

 


Clothing - Know your consumer rights

Problems with clothes is consistently in the top ten complaints recieved by Consumer Direct with over 20,000 recieved so far this year. 

As part of the Office of Fair Trading's 'Know Your Consumer Rights' campaign they have produced a short online film to let you know your basic consumer rights when buying clothes.

http://www.youtube.com/watch?feature=player_profilepage&v=k0SlOuSQ23w

 


Action Fraud - Shopping Online

Below is a link to the Action Fraud website relating to shopping online.

It is entitled 'UK Christmas shoppers warned against naivety and over-confidence when purchasing online'.
 

It is a warning about online fraud.

http://www.actionfraud.org.uk/UK-Christmas-shoppers-warned-against-naivety-and-over-confidence-when-purchasing-online-dec11